Terms And Conditions

Scope.

Carrasco Consulting Services LLC, doing business as Carrasco Consulting (the "Company"), will provide only those services identified in the accepted proposal, order form, or statement of work (the "Engagement Agreement"). Any additional or out of scope work must be documented in writing and accepted by both parties before the Company performs it.

Priority Of Terms.

The Engagement Agreement describes the scope of work and the operational tasks to be performed. Any marketing language, examples of potential results, performance illustrations, case studies, or outcome based statements made in the Engagement Agreement, on sales or onboarding calls, in marketing materials, or in any written communication are provided for general informational purposes only and do not modify these Terms. If there is any inconsistency between the Engagement Agreement and these Terms, the Engagement Agreement controls as to scope, fees, and service specific terms; these Terms control as to all other matters.

Statement Descriptor.

Charges may appear on the Client's card or bank statement under the name of the Company's billing entity or payment processor, including variations such as "Carrasco Consulting" or other approved processor descriptors.

No Management Or Editorial Control.

The Company may provide advice, research, and recommendations, but the Client is responsible for evaluating, approving, and implementing them and for the results of its own business decisions.

Privacy Policy.

The Company's Privacy Policy, published on this website, describes how the Company collects, uses, shares, and protects Client data and is incorporated into these Terms by reference.

The Company will:

• perform the services in a professional, diligent, and workmanlike manner;
• devote the time and resources reasonably necessary to perform the services for each billing period;
• communicate about scope changes, delays, or material issues affecting the services; and
• for each billing period of a recurring service, deliver at least one documented client facing update, which constitutes confirmation that services were performed for that period.

The Client agrees to:

• complete the onboarding process provided by the Company and provide accurate and complete business information, service details, pricing, and location data;
• provide the access, credentials, materials, and assets reasonably required for the applicable service on a timely basis;
• attend, or promptly reschedule, onboarding and progress calls when requested;
• respond to communications, and review and approve requested materials such as drafts or page previews, within five (5) business days of receipt unless a different period is specified in the Engagement Agreement; and
• maintain a valid contact email address on file.

The Client acknowledges that the Company is not responsible for performance issues, delays, or limitations caused by the Client's refusal or failure to provide necessary access, information, materials, or approvals.

Failure To Provide Materials Or Access.

If the Client does not provide required information, access, or assets within seven (7) days of the Company's request, the Company may proceed using placeholder assets, industry standard or Company created content, reasonable assumptions based on available information, or publicly available data; may focus the billing period on strategy, research, planning, and written recommendations; and may recommend pausing or adjusting future billing until sufficient access is granted. Such substitutions and activities constitute valid service delivery.

Impact Of Client Delays.

Delays or failures by the Client to provide information, access, materials, feedback, or approvals may affect timelines and results. Fees already paid for a given billing period are not refundable solely due to such delays, provided the Company remains ready and able to perform services within that billing period.

Material Quality.

The Company is not responsible for the quality, accuracy, ownership, or legality of Client provided materials, including images, videos, logos, text, or other content. The Client represents and warrants that all materials it provides are owned by or validly licensed to the Client and that their use will not infringe the rights of any third party.

Channels.

Routine communication occurs by email and through scheduled meetings. All project communication and direction must be transmitted by email to ensure accurate documentation; verbal discussions, including by telephone, do not constitute binding direction under these Terms.

Binding Approvals.

Any approval, confirmation, or direction provided by the Client or the Client's designated representative by email is binding and final.

Deemed Delivery.

Updates, reports, and drafts are considered delivered once sent to the email address on file, whether to the inbox or any filtered folder, and regardless of whether the Client opens, views, replies to, or acknowledges them. The Client is responsible for maintaining a valid email address and for checking spam, junk, and promotions folders.

Service Concerns.

If the Client believes any aspect of the services is unsatisfactory or requires correction, the Client must notify the Company in writing by email within seven (7) days of receiving the relevant update or deliverable or becoming aware of the issue. If the Client does not provide written notice within this period, the services delivered during that period are deemed accepted.

Fees.

The fees for each service, including any monthly fee, setup fee, one time project fee, and add on pricing, are set forth in the Engagement Agreement. All fees are non refundable once the corresponding billing period has begun and the Company has commenced work, except as otherwise provided in these Terms.

Billing Authorization.

By accepting the Engagement Agreement and submitting payment, the Client authorizes the Company and its payment processor to charge the payment method on file for the initial payment and any automatically recurring fees described in the Engagement Agreement, at the start of each billing cycle, until canceled in accordance with these Terms.

Recurring Billing Cycles.

For recurring services, billing periods recur approximately every thirty (30) days based on the date of the initial charge. Recurring fees are billed in advance for the upcoming service period. One time project fees are billed in full in advance unless the Engagement Agreement states otherwise.

Scope Of Each Billing Period.

Each billing period of a recurring service covers the Company's allocation of time, expertise, and resources toward the Client's strategy, implementation, monitoring, optimization, reporting, and communication for that period. Research, analysis, monitoring, strategy development, and oversight are integral, billable components of the services and remain billable even when not all actions are immediately observable by the Client.

No Result Contingent Fees.

Payment is not contingent on any specific ranking, traffic level, lead volume, conversion rate, sale, or revenue, as performance depends on factors outside the Company's control.

Refund Policy.

Except as expressly stated in the Engagement Agreement, the Company does not provide refunds for services already performed for a billing period that has started. Any goodwill exception is granted at the Company's sole discretion.

Recurring services continue until canceled. Unless the Engagement Agreement states otherwise, either party may cancel a recurring service with at least thirty (30) days written notice before the next billing date, and cancellation takes effect at the end of the current billing period.

The Company may suspend or terminate services immediately for non payment, chargeback abuse, unlawful use of delivered work, or material breach of these Terms. One time project fees are non refundable once work has begun.

Scheduled calls may be recorded with notice for documentation, quality, and training purposes. The Company maintains records of delivered work, communications, approvals, and updates.

These records, together with the client facing updates described in these Terms, constitute documentation of service delivery and may be used to resolve questions about scope, timelines, or performance of the services.

The services may rely on third party platforms, including search engines, social platforms, hosting providers, analytics tools, CRM systems, and AI answer engines. The Company does not control these platforms and is not responsible for their outages, suspensions, policy changes, algorithm updates, or pricing changes, or for the effect of those events on performance.

The Company does not guarantee rankings, traffic, lead volume, visibility in AI generated answers, revenue, or any specific business outcome. Any examples, illustrations, or case studies are informational only. The Company offers no performance or result based guarantee unless expressly stated in a written addendum signed by both parties.

To the fullest extent permitted by law, the Company is not liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, or lost data, arising out of or relating to the services or these Terms. The Company's total liability for any claim is limited to the fees paid by the Client for the services giving rise to the claim during the three (3) months preceding the event giving rise to the claim.

The Client agrees to indemnify and hold the Company harmless from any claims, damages, losses, or expenses, including reasonable attorneys' fees, arising from the Client's business operations, the Client's breach of these Terms, the Client's violation of any law, or any content or materials the Client provides.

The Client retains ownership of materials it provides. Upon full payment, the Client owns the final deliverables created specifically for the Client under the Engagement Agreement.

The Company retains ownership of its pre existing frameworks, methodologies, processes, templates, tools, and know how, including the Digital Authority Gap doctrine, the Five Pillars framework, P.I.E.R. Thinking, I.I.D. Activity, and related systems, together with all names and marks associated with them. The Company grants the Client a non exclusive, perpetual license to use deliverables that embed these frameworks for the Client's own business purposes.

Each party agrees to keep confidential the non public business, financial, and technical information of the other party obtained during the engagement, and to use it only to perform or receive the services. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Publicity.

The Company may identify the Client by name and logo as a client in marketing or representative client materials, unless the Client requests otherwise in writing.

Promotions And Payment Disputes.

Any promotional pricing, discount, or guarantee must be documented in writing in the Engagement Agreement to apply. If the Client believes there is a billing error, the Client agrees to contact the Company in writing by email so the parties can review and resolve it in good faith. The Company may temporarily pause services during the investigation of any payment dispute, chargeback, or retrieval request. These Terms do not restrict the Client's rights with its payment provider under applicable card network rules.

Force Majeure.

Neither party is liable for any delay or failure to perform, other than payment obligations, caused by events beyond its reasonable control, including natural disasters, government action, widespread outages, pandemic, labor disruption, or cyber incidents.

Informal Resolution.

The parties will first attempt in good faith to resolve any dispute informally by written notice and discussion.

Binding Arbitration.

If a dispute is not resolved informally within thirty (30) days, it will be submitted to binding arbitration administered by the American Arbitration Association before a single arbitrator, whose decision is final and binding. The parties waive any right to a trial by jury and any right to bring or participate in a class action. Court actions are permitted only to enforce an arbitration award or to seek injunctive relief.

Attorneys' Fees.

In any arbitration or permitted legal proceeding, the prevailing party is entitled to recover reasonable attorneys' fees and costs.

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles. Subject to the dispute resolution provisions above, the parties consent to the jurisdiction of the state and federal courts located in Wyoming for any permitted court action.

Any change to these Terms must be made in writing and acknowledged by both parties. The Company may update these Terms by posting a revised version on this page. The revised version becomes effective thirty (30) days after posting. If the Client objects in writing within that period, the Client may cancel any affected service before the effective date; continued use of the services after the effective date constitutes acceptance.

Entire Agreement.

The Engagement Agreement and these Terms constitute the entire agreement of the parties regarding their subject matter and supersede all prior or contemporaneous discussions, proposals, or agreements.

Assignment.

Neither party may assign the agreement without the other's prior written consent, except that the Company may assign to a successor in connection with a merger, reorganization, or sale of substantially all its assets.

Severability And Waiver.

If any provision is held invalid or unenforceable, the remaining provisions remain in full force. No waiver is effective unless in writing, and no waiver of any breach is a waiver of any subsequent breach.

Subcontractors.

The Company may engage qualified subcontractors to assist in performing the services, provided they are bound by confidentiality obligations no less protective than these Terms. The Company remains responsible for services performed by its subcontractors.

The following terms apply to the Company's consulting and implementation services, including Digital Property Infrastructure, Local Legends, Signature Look, the Bridge System, Purpose And Precision, AI Authority, Reputation Infrastructure, and Multi Location Authority engagements.

Services Included.

Depending on the Engagement Agreement, services may include authority assessment and strategy, digital property design and development, content and publishing systems, reputation and review infrastructure, AI visibility optimization, communication and follow up systems, multi location authority architecture, and related reporting and communication.

Service Start.

Work begins on the effective date of the Engagement Agreement. The first client facing update is delivered after the Client completes onboarding and provides the necessary access, because accurate business information is required to begin client facing work. If the Client delays onboarding, the internal preparation work described above constitutes valid service delivery for that billing period.

Required Access.

To perform the services, the Client agrees to provide timely access, as applicable, to website hosting or content management systems, domain registrar, Google Business Profile, analytics platforms, CRM or form delivery platforms, and brand assets. If the Client does not provide minimum access within a reasonable time, the Client Responsibilities provisions of these Terms apply.

Client Induced Limitations.

The Company is not responsible for limitations to results caused by unauthorized edits by the Client or third parties, restricted or revoked access, or the Client's failure to implement recommendations clearly documented by the Company.

Questions about these Terms may be sent to Support@Carrasco.Consulting.